GOT A QUESTION
Frequently
Asked Questions
Do I need a doctor’s referral to book an appointment?
No referral is required. You can book directly with us for physiotherapy, chiropractic care, massage therapy, or orthotics. However, some insurance providers may ask for a referral to process claims.
Is physiotherapy covered by insurance?
Yes, many extended health insurance plans cover physiotherapy, chiropractic, massage therapy, and orthotics. We recommend checking with your provider for details.
Do you offer direct billing to insurance companies?
Yes, we provide direct billing to most major insurance companies for your convenience.
How long is a typical physiotherapy session?
Initial assessments usually last about 45–60 minutes. Follow-up sessions are typically 30–45 minutes, depending on your treatment plan.
What should I bring to my first appointment?
Please bring your health card, insurance information, a list of any medications, and comfortable clothing that allows easy movement.
How many treatments will I need?
The number of sessions depends on your condition, goals, and progress. Your therapist will create a personalised treatment plan for you after the initial assessment.
Do you accept WSIB or Motor Vehicle Accident (MVA) claims?
Yes, we accept WSIB and MVA claims. Please bring the necessary claim details when you come for your appointment.
What conditions do you treat?
We treat a wide range of conditions including sports injuries, chronic pain, post-surgical rehabilitation, workplace injuries, back and neck pain, arthritis, and more.
Do you provide custom orthotics?
Yes, we provide professional orthotic assessments and custom-made orthotics to help with foot, ankle, knee, and posture-related issues.